What equipment will be included in my broadband setup?
HALNY UNIT (ONT)
Termination points for the external fibre connection, also known as a modem or an ONT (Optical Network Terminal). This is normally just inside internal wall to where your fibre meets the property.
ROUTER
Your ONT connects to your router via an ethernet cable. The router is technically called an ‘ONU’ or wireless access point. You will connect to this to access the internet either via a cable or wirelessly (most people connect via wireless). You can connect multiple routers to extend the wireless network in the property (this is often referred to as a mesh network).
If you purchased a phone (VoIP) handset, you may also have the following:
YEALINK BASE STATION
This connects to your router via an ethernet cable and is what your wireless handset will connect to in order to receive and make calls.
YEALINK WIRELESS PHONE
The same as any other wireless phone. This will connect to the base station and allow you to make inbound and outbound phone calls.
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How do I set up my new VoIP handset and base station?
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I can't access voicemail on my new landline?
Dial *96 (star ninety-six) on your handset and then type 0000 if you’re prompted to enter a password. This will give you access to your voicemail.