I can't access voicemail on my new landline?

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• How do I set up my new VoIP handset and base station?

  Firstly, you’ll need to unpack the contents of the box and plug the base station into a power socket near your router. You will then need to connect the base station of your new handset to the router’s ethernet port using the provided ethernet cable. ...

• When will I receive my new VoIP handset and base station?

  You will be sent your new VoIP handset and base station after your full fibre installation is completed. Our team will send the phones using 24-hour tracked post with Royal Mail within 48 hours after you’re connected to full fibre broadband (unless ...

• How long will it take to transfer my current number?

  If you are transferring your current phone number across from your previous provider (a process referred to as number port), please be aware that this transfer process can take up to 10 working days. As soon as your number has successfully ported, we ...

• I can't add my second Yealink phone to the base station?

  Visit ‘settings’ on the handset. Scroll down to ‘option 6’, select ‘register’ while simultaneously pressing the circular button on the base station. This will link the two devices.

• What equipment will be included in my broadband setup?

  HALNY UNIT (ONT) Termination points for the external fibre connection, also known as a modem or an ONT (Optical Network Terminal). This is normally just inside internal wall to where your fibre meets the property. ROUTER Your ONT connects to your ...