My internet's not working as usual. What should I do?
Although we strive to provide a seamless service, and full fibre broadband is a lot more reliable than standard ADSL broadband, occasional outages are unavoidable.
If you’re broadband is not working as usual, please contact our support team to log a fault. You can do this online, here [LINK NEEDED TO NEW PAGE ON WEBSITE] by calling 0333 305 7560.
Once receiving this notification, our support team will work diligently to get your network back up and running.
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