Popular Articles
I am looking to upgrade my package
Need a bit more speed? Great news, we’re more than happy to increase your broadband allowance during your contract term! Please note that this will come at an additional cost (depending on the package you choose). To arrange the upgrade, or if you ...
I can't access voicemail on my new landline?
Dial *96 (star ninety-six) on your handset and then type 0000 if you’re prompted to enter a password. This will give you access to your voicemail.
Help if you have problems paying your bill
Need Help Paying Your Bill? If you’re facing financial difficulties and unable to pay your bill, don’t worry—we’re here to help. Depending on your situation, we may be able to assist with: Setting up a suitable payment plan Providing additional time ...
I'm experiencing slow internet
Although we pride ourselves on offering an ultra-reliable service, by the very nature of broadband, your internet speeds will vary from time to time. If you notice a dramatic change in speed, you can find a few helpful tips on to improve your speed ...
My WiFi keeps dropping out
First, complete the ‘network optimisation’ which can be found on the TP Link DECO app. This helps your connection find the best possible signal and should improve the WiFi in your home. Secondly, try enabling ‘faster roaming’ which can be found in ...