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I am looking to upgrade my package
Need a bit more speed? Great news, we’re more than happy to increase your broadband allowance during your contract term! Please note that this will come at an additional cost (depending on the package you choose). To arrange the upgrade, or if you ...
How do I update my billing information?
To change the date of your direct debit, or for any questions regarding updating your billing information please contact our Accounts Team on 0333 305 7560 or accounts@fusionfibregroup.co.uk.
Where can I find your terms and conditions?
Our terms and conditions, as well as all our other policies, can be found here.
My WiFi keeps dropping out
First, complete the ‘network optimisation’ which can be found on the TP Link DECO app. This helps your connection find the best possible signal and should improve the WiFi in your home. Secondly, try enabling ‘faster roaming’ which can be found in ...
How do I view my bill?
You will have received your most recent bill by email. If you’d like us to resend it, please contact our Accounts Team on 0333 305 7560 or email accounts@fusionfibregroup.co.uk